Automated Reverse Logistics

Reverse logistics refers to the process of returning goods from their final destination back to the manufacturer or retailer. This can happen for a variety of reasons, such as when a customer returns a product that they are not satisfied with, or when a product is recalled due to a defect.

Automated parcel sorters can be an important part of the reverse logistics process. By using a parcel sorter, companies can quickly and accurately sort returned packages and route them back to the appropriate location. Companies can save time and money, as manually sorting packages can be a time-consuming and labor-intensive process.

The average online purchase return rate is 20% to 30%. This can often result in decreased revenue and attenuated production. There are common reasons for returns like incorrect gifts, sizing issues, and more. 92% of customers said they would purchase again if a product return process is easy. 

If you need a way to handle the amount of products that your customers are returning, our automated sorters can sort a wide range of parcels with a high throughput rate.  NPI’s sliding shoe sorters are accurate, cost effective, and gentle during the sorting process.  

Reverse Logistics usually includes: 

• Returns 
• Delivery failure 
• Exchanges 
• Product repair 

Benefits: 

• An automated returns process can help increase your sales as opposed to wasting valuable product that would otherwise be thrown away. Allowing returns can also create happier and repeat customers. 
• Automated parcel sorters can increase delivery accuracy. Using barcode scanners, they can reduce the possibility of human error, which often causes parcels to be misrouted or lost.