Technical Support

24/7 Help Desk

NPI customers can gain access to our Helpdesk Technicians with or without a support contract in place. We continue to make it easier for our customers to reach the support they need to keep their assets working to their full potential. If network security protocols allow, our technicians can remote into the system and assist in diagnosing faults. Our hotline is monitored 24/7, you can talk to a live expert to help answer your questions. connect via the web to create tickets, live chat with support, or view ticket history.​


Spare Parts
Accessories & Consumables
Repair & Refurbishment


Preventative Maintenance
Field Services
Technical Support
Installation & Commisioning
Used Equipment Registration
Applications Support


Service Plans
Customer Care Programs
Upgrades & Retrofits
Project Management


Duravant ONSIGHT
Remote Monitoring