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Warranties

Unless you have an alternative agreement in your sales contract or you have purchased a used NPI sorter, an NPI equipment purchase includes a One-Year Non-Consumable Parts Warranty and a 90-Day Labor Warranty.

One Year Non-Consumable Parts Warranty

One Year Non-Consumable Parts Warranty

All non-consumable parts are covered for one year on a Return Materials Authorization (RMA) exchange basis. The first time you request a part, someone will help you complete the RMA process.

After the one-year non-consumable parts warranty expires, you can purchase an extended parts warranty that keeps non-consumable parts coverage in place for an additional year.

Consumable Parts Are Not Under Warranty

Consumable Parts Are Not Under Warranty

Consumable parts are parts designed to wear out through normal use. These parts include but are not limited to items such as belts, tires, and lamps. Consumable parts are not included in the one year warranty period.

90-Day Labor Warranty

90-Day Labor Warranty

The 90-Day Labor Warranty covers any phone support or site service visits to effect repairs.

After the 90-day labor warranty expires, phone support and site service are available at our normal rates. You can also enter into a more cost-effective support contract.

For more information about extended warranties and/or spares kits, contact your NPI Sales Representative or the NPI Customer Support Manager.