Services & Support


Your NPI equipment and systems are major investments that demand safeguarding. That’s why we have always gone the extra mile to help optimize equipment performance. Whatever your product or process, challenges or opportunities, count on us to provide the right aftermarket services to help you get the most out of your investment.

, Services & Support

INSTALLATION & COMMISSIONING

Our team brings expert knowledge in machine setup, configuration and optimization to make certain that your equipment meets project specifications and performance objectives for a hassle-free launch.

APPLICATIONS SUPPORT

Sometimes what you require of your equipment evolves. From robotic reprogramming to pattern creation and more, our technicians and engineers can help you realign your equipment to fit your changing needs.

PRE-OWNED EQUIPMENT REGISTRATION

The lifecycle of our equipment doesn’t stop just because it changes owners. Registering your pre-owned equipment with us keeps your team up to date on product information and applicable offers. It also makes it easy to access OEM parts and services.

FIELD SERVICES

Our quick-response technician team is equipped to help you handle unexpected breakdowns and provide on-site assistance, whenever and wherever you need it, to get your operations back up and running.

TECHNICAL SUPPORT

Our rapid-response technical support team is ready to assist when you need us, bringing in-depth knowledge and experience to help you keep your operations running smoothly and minimize costly downtime.

PREVENTIVE MAINTENANCE

We offer a wide selection of OEM-recommended preventive maintenance programs, customized to meet your specific needs. Our technicians can schedule and proactively maintain your machinery at designed intervals, optimizing equipment performance, preventing costly breakdowns and reducing production disruptions.

24/7 Support

NPI customers can gain access to our Helpdesk Technicians with or without a support contract in place. We continue to make it easier for our customers to reach the support they need to keep their assets working to their full potential. If network security protocols allow, our technicians can remote into the system and assist in diagnosing faults. Our hotline is monitored 24/7, you can talk to a live expert to help answer your questions. connect via the web to create tickets, live chat with support, or view ticket history.​

Building partnerships. Maximizing value.

Are you in need of immediate support? +1 877-NPI-SORT

SERVICE

Preventative Maintenance
Field Services
Technical Support
Installation & Commisioning
Used Equipment Registration
Applications Support

PRODUCTIVITY

Training
Service Plans
Audits
Customer Care Programs
Upgrades & Retrofits
Project Management

PARTS

Spare Parts
Accessories & Consumables
Repair & Refurbishment




CONNECTIVITY

Duravant ONSIGHT
Remote Monitoring





Duravant Lifecycle Services is a global network of Duravant operating company aftermarket organizations. We’re structured to support enhanced local delivery of all services, from purchase to installation, parts and maintenance to end-of-life and replacement.

Duravant Lifecycle Services is built on a center of excellence model that helps our companies coordinate globally to create new opportunities for improving services locally.